menu

FAQs

The nuts and bolts

How does The Good Registry work?

add

The Good Registry is designed to make giving simple. It provides a platform for people who are celebrating special events to set up a gift registry and, instead of gifts, to ask for cash donations to a charity they’ve chosen.

We provide a platform for people to set up their registries, we sign up verified charities and provide their profiles, and we handle all of the incoming donations, receipting, and payments to charities.

The process is:

  1. A person having an event creates a registry and chooses the charity they want to give to (from our charity lists)
  2. The person who has created the registry lets their friends, family and others know
  3. Anyone who wants to gift visits the registry page and decides if and how much they would like to gift
  4. The gifter makes their donation, can leave a message, and immediately receives an electronic donation receipt (which is eligible for a New Zealand tax credit)
  5. We keep a publicly visible tally of how much has been donated, and then pass donations on to charities.

What is The Good Registry’s purpose?

add

Our purpose is to simplify giving, help good causes and reduce waste. We want a world where every gift counts.

How does The Good Registry cover its costs?

add

The Good Registry covers its costs with an administration fee on donations, which you can read more about in the fees section.

Creating a registry for an event

How do I create a registry for my special event?

add

Decide what event you’d like to pay forward (or give) to a charity, have a look through our charities to choose one that’s close to your heart, sign up here, then tell your crowd!

Will I know who has gifted and how much?

add

Once you have listed your event, you’ll be able to see how many people have gifted, and comments from anyone who has chosen to leave you a message on your page. There will be a running tally on your page so you’ll also be able to see how much has been given in total at any time. When your event closes, we’ll send you an email with a list of people who have gifted, and the total you’ve raised, so you can follow up with them to say thank you. We won’t share the individual value of each donation. We think it’s good to still keep some things secret!

Do I need Facebook to share my event?

add

If you have Facebook, that’s a great way to tell people you’ve registered an event at The Good Registry. But it’s not the only way. You can spread the word through other social media, or put the link to your registry page on your event invitation, pop it in an email or a card, or just tell people they can to come to thegoodregistry.com and search for you by name.

Can I edit my event details once it has gone live?

add

You can edit details such as your personal message to your gifters and your photos but you won’t be able to change the charity you are giving to once people have started gifting.

What if I decide to cancel my gifting event?

add

You may stop your event early, but donations that have already been made will not be refunded – they will still go to the charity you selected.

Will I receive a receipt for the donations gifted on my behalf?

add

No, the receipts will go to the people making the donations. However, we’ll let you know how much has been raised on your behalf so that you can get a good buzz from that!

Gifting to The Good Registry

How do I make a gift on The Good Registry?

add

It’s simple. Find the person you are gifting to (they may have sent you a link to their page, or search for them by name). Decide how much you would like to spend on their gift, then select the ‘gift to this cause’ button and follow the instructions from there to make your payment and leave a message.

How do I find the person I’d like to gift to?

add

If they’ve given you a link to their registry page, enter that link into your web browser. Otherwise you can search for them by name using the search tool from The Good Registry homepage.

Can I gift to a different charity than the one the person I'm gifting on behalf of has chosen?

add

No. The person choosing to create a registry for their special event chooses the charity they would like to give their event to. It’s the gift they have chosen for themselves.

If you’d like to support any of the other charities on The Good Registry, you can give your own event too! Click here if you’d like to sign up for an event of your own to help a charity you love.

What if I don’t want to make a donation?

add

You can edit details such as your personal message to your givers, your photos, and the closing date for your event but you won’t be able to change the charity you are giving to once people have started giving.

We also share lots of ideas on good gifting that you might find helpful on our Facebook page @thegoodregistry.

When will my credit card be charged?

add

Your credit card will be charged on the day of your transaction.

Can I change the gifted amount after making my donation?

add

Donations cannot be refunded once they’ve been processed – but if you’d like to increase the amount of your gift, the simplest way to do that is with another transaction for the extra amount you’d like to give.

Will I receive a donation receipt for my gift?

add

Yes, we will email you a receipt when you make your donation. If you don’t receive an email receipt straight away, please check your spam or junk folder or check with your email provider. Please make sure you keep your receipt safe until tax time if you wish to seek a tax credit for your donation.

Is my donation eligible for a New Zealand tax credit?

add

Donations over $5 are eligible for a tax credit with the New Zealand IRD.

How do I claim the tax back on my donation and how much can I claim?

add

You can find all the information that you need about tax credits on the IRD’s website at http://www.ird.govt.nz/income-tax-individual/tax-credits/donations-taxcredits/donations-taxcredits.html

Can I donate goods instead of money on The Good Registry?

add

No. But if you have goods you’d like to donate, you could give to a charity-run opportunity shop in your local area, such as the Salvation Army, St John, St Vincent de Paul or Red Cross.

Can my donation be anonymous?

add

Yes – when you go to make your gift, you’ll be asked if you want to leave your name and a message. If you’d like to gift anonymously, you can choose not to leave your name.

You do need to provide your email address so that we can send you an electronic receipt.

Gifting process

How does the gifting process work?

add

People who are making gifts to their friends, colleagues or loved ones do that through the registry page that has been set up by the person having the special event. The gift will automatically be assigned to the charity that they have chosen.

The gift giver decides how much they wish to donate as their gift, then selects the ‘gift to this event’ button and follows the payment instructions from there.

A donation receipt will be emailed to the person who has made the gift. (If you don’t receive an email receipt straight away, please check your spam or junk folder or check with your email provider. Please make sure you keep receipt safe until tax time if you wish to seek a tax credit for your donation.)

Can I gift from anywhere in the world?

add

Yes. Our payment platform accepts donations from anywhere.

When and how are the donations paid to the chosen causes?

add

Once a gifting event has finished, we allow 10 days for late gifting (we know gifts are sometimes belated!) before closing the registry and aggregating the amount raised from that event.

The gift amount less the administration fees (which you can read more about in the fees section) is then paid to the charity’s nominated New Zealand bank account between the 20th and the 25th of the month following.

Each charity receives a summary of the events that were gifted to them in the previous month and the aggregated amounts raised, along with the name of the person gifting the event. The statements to the charities provide a summary of each event, not the details of each donor.

What is the minimum gift amount?

add

The minimum is $1. There is no maximum!

Fees

Does The Good Registry charge a fee?

add

Yes. We deduct a 10% fee from donations. There are two parts to this fee:

  • Credit/debit card processing fees (paid to our payment service provider Stripe)
  • The Good Registry’s service fee for all other administration and management costs, including the ongoing development, hosting and maintenance of The Good Registry website, processing and record keeping for payments to charities, receipting, auditing, user support, office costs, marketing and community engagement. These fees keep the engine for good running and enable us to reach more people and do more good.
Charities receive 90% of each gift — or $9 for every $10 that is given. That’s great for charities because we’re providing a centralised service to them, enabling them to benefit from your gifting, without them having to build their own functionality. It’s also great for gift givers, relative to the usual extra costs on gift-buying such as wrapping paper and postage, and time!

The Good Registry is free for anyone to sign up to register an event, and free for our charities.

Does The Good Registry make a profit on fees?

add

No, we are not making a profit yet. When we do start to make a profit, we’ll reduce our fee on donations so that more money goes to the causes we’re there to help.

What sorts of costs does the fee cover?

add

Each charity receives a a summary of the events that were gifted to them in the previous month and the aggregated amounts raised. The statements to the charities provide a summary of each event, not the details of each donor.

Our costs include:

  • Ongoing website hosting, maintenance, security and legal compliance
  • Continually developing our platform to ensure we can do as much good as possible long term
  • Engaging with and supporting our charities
  • Engaging with and responding to our community of users
  • Office costs and a administration including handling of donations and payments to charities
  • Spreading the word so that more people know about us and can join in on the good

Our charities

How were the charities on The Good Registry chosen?

add

We launched in November 2017 with a limited number of charities so that we can bed down all of our systems before we grow.

There are thousands of charities doing really good things across New Zealand so to narrow it down for launch time we started with some of our main national charities representing a mix of causes.

We also ran a crowd-sourcing campaign to help us chose a handful of other smaller, newer or lesser-known organisations for the launch phase, so you will see some of these alongside the bigger national charities.

In the first half of 2018 we will open up The Good Registry to lots more charities, focussing on charities that our users say they’d like to give to. All charities will have to have donee organisation status from IRD. (http://www.ird.govt.nz/non-profit/np-donee/np-donee-index.html)

Can I nominate my favourite charity to be on The Good Registry?

add

Not yet, but we will have that functionality in 2018, once we are ready to take on more groups. You can send us a message using our contact form now though if you’d like to get a charity that you love on the waiting list. Please give us the name of the organisation and any contact details that you have for them. All charities will have to have donee organisation status from IRD. (http://www.ird.govt.nz/non-profit/np-donee/np-donee-index.html)

I’m a charity. Can we sign up?

add

Not yet. We are limiting the number of charities for our first few months so we can bed down all of our systems before we grow. Feel free to send us a message using our contact form if you would like to be on our waiting list, or sign up for our newsletter updates to hear when we are ready to invite on more charities.

Does The Good Registry vet or do checks on its charities?

add

We only accept charities that have donee organisation status from IRD (www.ird.govt.nz/non-profit/np-done). Rrgistered charities receive this automatically. We will check that the groups are who they say they are, that they have donee organisation status, and that we have verified payee details, so that your donations go where you intend them to. Our terms and conditions require charities to tell us if their status changes.

My charity is registered with The Good Registry and I have a question that’s not answered here.

add

Please get in touch with us directly using our contact form and we’ll reply to you as soon as we can. We check and respond to messages every day of the working week. Please be patient with us — we’re a small and efficient team so we don’t have a call centre managing incoming calls (maybe one day!).

Why The Good Registry?

Why use The Good Registry rather than give directly myself?

add

Giving directly to charities is great and there are lots of good ways to do that. We know that many people who use The Good Registry will also give directly to charities.

However, charities can find it difficult, time-consuming and expensive to reach new givers. And they can only do so much with their fundraising resources. So we are here to help with that.

When you use The Good Registry to ask for donations to a charity instead of gifts for yourself, it’s not just you that’s giving, it’s a chance for your friends, family and others to give too. It’s also a cost-neutral way for people to do more good — because the donation is money people would have otherwise spent on a gift. We hope to create a snowball effect, where people will give to your event, and then create one of their own, and so it goes on …

By gifting through the Good Registry, you are amplifying your good.

Why use The Good Registry rather than ask friends to give directly to charities?

add

The Good Registry makes it easy for your friends and families to gift, and for you to see how much has been gifted. It adds to the celebration.

Benefits of using The Good Registry include:

  • You can set up your own registry page and share your link through social media, on event or party invitations or by email or word of mouth.
  • Your friends and family can see their gift added to your tally and leave a message when they gift, which adds to the celebration. They can have confidence that you know the gift has been made (though you won’t know how much each person has given).
  • You can see the total amount that your special event has raised, and celebrate that.
  • The Good Registry provides an electronic receipt for every donation, and every receipt is eligible for a New Zealand tax credit. The receipts are emailed as soon as donations are made, so you’ll never have to chase it.
  • Because we manage the receipting, the charities that we’re collecting on behalf of don’t have to. They can spend more of their time and resources doing good.
  • You might start the snowball effect. Once your friends have given to you, they might pay forward an event of their own too.
We can simply do more good at The Good Registry.

Business model

Is The Good Registry a Trust or a business?

add

The Good Registry is a social enterprise. It comprises a registered charitable trust and an incorporated company — with a shared social purpose of simplifying giving, helping good causes and reducing waste.

The Good Registry Trust receives your donations and pays forward those donations to your chosen charities, less the administration fees (which you can read more about in the fees section).

The Good Registry Limited provides all of the technology, marketing and administration to sustain and grow our community and our platform, using its portion of the administration fee to cover those costs.

The Good Registry Limited is not yet generating a profit. When we do have profits, we’ll keep investing at least 50% towards our social purpose to keep doing more good.

Who are the people behind The Good Registry?

add

The Good Registry was co-founded by three Wellingtonians who are all passionate about doing good things:

Christine Langdon, Tracey Bridges and Sue McCabe. Christine is our Chief of Good (aka Chief Executive) and Tracey and Sue are directors. We’re a small team out to do lots of good.

You can read a little about each of us in the ‘About’ section.

Ways to get involved

Can I work for The Good Registry?

add

If you’re interested in joining our team or interning with The Good Registry please get in touch using our contact form.

Can my organisation partner with or advertise on The Good Registry?

add

We will consider partnership or advertising opportunities with organisations that share our vision of simplifying giving, helping good causes and reducing waste. If you’d like to talk to us more, please get in touch using contact form.

Other ways to celebrate / gift

Does The Good Registry have gift vouchers, cards or other ways to give?

add

We don’t but we’re constantly looking for the best new ways to do more good. If you have an idea, please share it with us using our contact form.

Content

Does The Good Registry vet or screen registry pages?

add

No, our software is designed to pick up and prevent the use of offensive language, but otherwise, we don’t screen registry pages.

Does The Good Registry vet or screen charity pages?

add

Charities create their own profile pages for The Good Registry. See the ‘our charities’ section in the Q&A for more information on verification of charities.

Security

Are my credit card details secure?

add

Yes. All credit card information is transmitted via an encrypted connection to our payment processor, Stripe (stripe.com). Stripe is a global leader in online payments used by companies such as Facebook and Twitter. Stripe has strict administrative, technical and physical procedures to protect information on their servers. We do not store any credit card numbers on our servers.

Is my private information safe?

add

Yes. We make sure your personal and financial information is kept secure at all times. For more information see our privacy statement and our terms and conditions.

Will you pass on my personal details to anyone else?

add

No, we won’t disclose your personal information to third parties unless we are required to do so by law or legal process, for example by law enforcement agencies, or as provided for in our terms and conditions. For more information see our privacy statement.

What should I do if I’ve received harmful communications through The Good Registry?

add

If you’ve received harmful communication through The Good Registry (for example a comment on your gifting page) please let us know right away. Contact us using our contact form and include the link to the page in question and the harmful communication you have received.

For more information on the Harmful Digital Communications Act (HDCA), please visit our terms and conditions.

I’ve forgotten my password. How can I change it?

add

You can visit the forgotten password page to reset your password

More information

add

If any of your questions aren’t answered here, or to report an issue, please drop us a line using our contact form. We check our messages every day of the working week.

If you’d like to talk with us directly, please use the contact form and we’ll be in touch to organise a time to talk. Please be patient with us — we’re a small and efficient team so we don’t have a call centre managing incoming calls (maybe one day!).

For media enquiries, please use the contact form or email us at hello@thegoodregistry.com

For our terms and conditions, click here.